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Shipping Guidelines

Please fill out the form above for all sample submissions.

Safe Packing and Shipping Instructions


For most samples, we recommend that you ship your samples on dry ice and early in the week to protect genetic material quality and avoid sitting at the loading dock over the weekend. We receive shipments Monday-Friday excluding Bank Holidays.


  • Please use unique sample names using only the following characters: A-Z, a-z, 0-9, "_"  (e.g. three-letter codes plus numbers).


  • We ask for Tapestation traces (or similar) to work with customer submitted sequencing library, DNA, or RNA. If no traces are submitted with the libraries/samples, we will carry out the Bioanalyzer QC for a fee of $15/sample. If you can supply traces, please include them into the sample submission form. Please note: this does not include cell or tissue submissions. For cells or tissues, please note the cell number or mass either directly on your sample tubes or on the submission form.

  • RNA samples should be shipped on dry ice or using RNALater​. Please only ship with courier services (use FedEx, UPS, etc).  For longer transports, we have had success with RNA samples shipped dry at room temperature (after use of LiCL/ethanol precipitation and ethanol washes; please note the position of the pellet on the tubes). 

  • We highly recommend shipment of all DNA, cell, or tissue samples on dry ice unless using a stabilizing reagent such as AllProtect or Oragene Saliva Collection kits, or unless samples have been fixed. Blue ice may be used for completed library only.

  • For projects <17 samples: Please submit your samples in 1.5 ml microcentrifuge tubes. The tubes must be clearly labeled on the lid. We suggest using low-retention tubes (e.g. Eppendorf LoBind). Please protect these tubes in a sturdy box or in disposable 50 ml centrifuge tubes from damage. If using blue ice, double-pack your samples in two containers or sealed bags. Make sure that the lids can not loosen by reinforcing the sealed caps with Parafilm. 


  • For projects <48 samples: Please submit your samples in strip tubes with individually attached caps (RNAse-free). Please pack the strips into “racks” (e.g. empty pipet tip boxes) and make sure that they do not move during transport.


  • For projects >48 samples: Please submit your samples in well-sealed 96-well semi- or fully-skirted PCR plates (best Eppendorf twin.tec PCR plate 96 LoBind). Samples should be placed in the column orientation ( A1, B1, C1, D1, …. , A2, B2, C2, D2, ….) in contiguous wells. Do not skip wells, rows, or columns. 


  • To ensure that your samples arrive without leakage and cross-contamination, use one of the following types of seals: 1) Use individual 1.5mL tubes with safe-lock caps reinforced with parafilm 2) Cap the wells with matching 8-strip caps. These are usually ordered separately from the plates. Be sure that the caps seal tightly and reinforce with parafilm!  3) Foil seals: Heat Seal Please use a removable heat seal that allows the plate to be resealed such as “Thermo Scientific Easy Peel Heat Sealing Foil”) or adhesive aluminum foil seals like “AlumaSeal CS Film”. Protect the plates in a sturdy box with plenty of cushioning.​​​​

  • Do not ship any samples before a weekend (i.e., on a Thursday for Friday arrival) or the day before a holiday.

  • Please use the following shipping address and ship samples via courier services (FedEx, UPS, DHL) :



6720 Cobra Way, Suite 208

San Diego, CA 92121

Phone: +1 (619) 880-9598


  • We highly suggest using the “Priority Overnight Shipping” options for delivery in the morning.

  • NEVER use US Postal Mail to send samples, such shipments will get delayed severely.



Please contact us if you have any questions about the required information.

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